When you prominently advertise your Bar Harbor hotel online as having "free wi-fi", you should not be shocked when people make reservations assuming that said free wi-fi will be IN THEIR HOTEL ROOMS. Not just in the teeny-tiny, hot, humid lobby with no couch to sit on. Your Lithuanian desk clerk seemed very nice, but not so much so that I felt the need to hang with him just to use my computer. Seriously, people. It's 2008. Get a clue.
Also, if you don't want us calling you at 10:00 pm for toilet paper, stock more than one partial roll per room.